Importance of Customer Feedback In a Business?

[Spencer]

Customer Feedback is very crucial for any business that really wants to grow and succeed, reason for this is pretty straightforward, your customers are the ones using your products or service so they're in the best position to tell you what you need to work on or substract from your business process.

You can set up communication channels that people can reach out to you, this could be through social media, being open to them, contact number or a simple survey asking them important questions you want to find out about.

What's your opinion on customer's feedback in a business?

 

[Highs]

Customer feedback is essential. This is how you know the minds of your customers. If you are doing great or badly, this is how you get to know. Infact you should encourage it. You can give them questionnaires this will be helpful too. If you want to grow, you should pay attention to their feedback. You should know how to adjust properly and not dancing to their tunes. Make sure whatever changes you are making will help the business to grow. Don't adjust to things that will pull the business down just to satisfy some people.

 

[Mika]

Customer feedback is important but you need to focus on getting positive feedback and keep negative feedback minimal, if not zero. If you have a lot of positive feedback, it will build confidence on new customers to buy from you, if you have a lot of negative feedback your sales will hamper because people find it too risky to buy from someone who has a lot of negative feedback. You get positive feedback only when you sell high quality products and services

 

[Monster Masterpiece]

Customer feedback is important but you need to focus on getting positive feedback and keep negative feedback minimal, if not zero. If you have a lot of positive feedback, it will build confidence on new customers to buy from you, if you have a lot of negative feedback your sales will hamper

Having much positive reviews means there is doubt the company pays people for leaving positive reviews especially this is a reputable practice amongside many businesses to hire people to do reviews for small reviews and pay them a reward, that falsify results.