Every Business wants to have loyal customers that always buy from them as it can increase their visibility and also attract more people to buy from them, for a business to attract loyal customers they'll have to learn the art of customer satisfaction, I recommend reading Delivering Happiness written by the now deceased Zappos founder.
A business needs to make their client feel valuable and also make them feel like they matter, it gives a business credibility and due to this it can propel the business to the top because if a customer is satisfied with your service they'll definitely spread the word around.
A business needs to make their client feel valuable and also make them feel like they matter, it gives a business credibility and due to this it can propel the business to the top because if a customer is satisfied with your service they'll definitely spread the word around.